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Job details
Position to hire: Service Manager
Place of posting: Lagos,Nigeris
Grade:
Shall Report To:
Shall Manage:
Brief Job Description:  In short the key is scale up service function efficiently to meet the growing need to provide excellent service to our customers.
   Exposure in Airconditioning/refrigeration industry is a must. Additional exposure of CTV category/Project airconditioning will be an added advantage.
    Candidates having exposure of Quality control and Quality assurance systems will be highly recommended
   Should have handled servicing in dealer/distributor network environment and should have understanding of franchisee operations.
   Should have managed the servicing for a large geography for a medium to large size company.
Principal Responsibilities:  To Handle all product categories consumer electronics & Home Appliance like Refrigerators, Aircons, Deep freezers/Chest freezers, WM, MWO, Gas/electric Cookers, Flat panels TVs, CTV, and small appliances
   Formulation of service policies, procedures & initiatives and implementation of those across Nigeria in concurrence with Mgt. Planning future strategies of service keeping in view the company’s business requirement, market scenario, trade challenges and competition’s offerings.
   To have exposure to QC & QA systems
   Focus on maximising Service Revenue by optimum use of resources, AMC sales, reaching out to institutional customers etc
   Coordination with Internal customers as well as ext. Customers to bring customer satisfaction
   to carry out necessary initiatives to reduce these inefficiencies by undertaking seconds sales, refurbishment activities etc.
Educational Qualifications: Should be a BE/AMIE/Diploma in Electronics/electrical/refrigeration.
Experience and Background:
Age Group:
 
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DOB: 1 January 2001
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